Please note, this role requires someone working onsite at our office in Aarhus. 

Mindworking & Reapit – who are we?

Mindworking A/S based in Aarhus, Denmark (owned by Reapit), provides software solutions for the real estate industry. We develop unique tools based on an in-depth insight into the industry and knowledge of the possibilities in technology. We are the market leader in Denmark and regard our customers' success and challenges as our own. Enabling you is our mantra - enabling our customers to optimize their business with our tools - is our success criterion. Our office is in the centre of Aarhus in an inspiring environment - and we are currently 55 dedicated employees who focus every day on relevant and user-friendly innovation.

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping residential estate agents to put growth on repeat for the past 25 years, providing agencies in the UK, Ireland, Australia and Denmark with all the essential technology they need to run and grow their businesses, underpinned by our robust, enterprise-ready security infrastructure.

What you’ll be doing

Reporting to the Head of IT EMEA you’ll be involved in:

• Working with global internal technology, business and project teams to support end users and help deliver systems change.

In this capacity, your responsibilities will include:

• Supporting technology solutions that bring business process and existing tooling together to meet the wider business needs.

• Managing and maintaining internal business systems.

• Supporting the internal users in their use of our business systems.

Who we’re looking for

We prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

• 1 year of experience as a Systems Administrator or IT Technician.

• Proven experience maintaining MS Entra and Intune.

• Experience in managing and maintaining SaaS business platforms and technologies.

• Familiarity with modern security tools and requirements.

• Familiarity with integration platforms and technologies (e.g., APIs, middleware).

• Excellent analytical and problem-solving skills, with a meticulous attention to detail.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal clients and internal teams.

What your impact and success looks like

As a 1st Line Helpdesk Technician we expect your success and impact in the initial stages of your career with us to look something like this:

Within 1 month:

• Gain familiarity with the organisation's systems, infrastructure, software platforms, and integration tools.

• Get acquainted with ongoing projects, including objectives, timelines, and deliverables.

• Contribute in small ways to ongoing projects, such as assisting with documentation, conducting basic system assessments, or shadowing team members.

• Review existing documentation related to systems, processes, and projects.

Within 3 months:

• Take a deeper dive into supporting the user base, gaining a better understanding of requirements, challenges, and opportunities.

• Engage in targeted training or self-study to enhance technical skills relevant to the role, such as programming languages, integration technologies and support delivery tools.

• Begin interacting directly with internal clients to understand their needs, gather requirements, and provide support on IT and business systems issues.

• Start actively contributing to problem-solving efforts within IT team, offering insights and suggestions for improving processes.

Within 6 months:

• Have delivered on objectives as part of a wider team, showing attention to detail and adherence to business practices.

• Strengthened relationships with internal clients by providing proactive support, addressing concerns promptly, and offering value-added insights.

• Identify opportunities for process improvement or optimization within ongoing projects and collaborate with teams to implement solutions.

• Share insights and lessons learned with team members, contributing to a culture of continuous learning and improvement.

Don’t tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success.

We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.

We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.